Careers

Join Our Team and grow with operators.

Learning
Training programs
Growth
Career paths
Balance
Work-life focus
Modern office
Build systems. Ship quality.
A culture of calm execution.
Clarity, coaching, and shared ownership.
Teams
CX • Ops • QA
Growth
Mentorship
Why join us

A place to learn, ship, and grow.

Open roles →
Growth opportunities

Clear ladders, mentorship, and promotion paths based on outcomes.

Learning environment

Training programs, SOP design practice, QA calibration sessions.

Career development

Role rotations: CX → QA → Team Lead → Ops specialist.

Work-life balance

Shift planning, predictable handoffs, and healthy workload rhythms.

Company culture

Collaboration with high standards.

Open communication
Direct feedback, respectful tone, and fast decision loops.
Innovation-driven
Improve the SOP, build a checklist, ship a better macro.
Team culture
Positive, operator-first environment.
The work is demanding. The people are kind.
Team collaboration
Pods with shared goals and clear ownership.
High bar, calm execution
Clarity first. Quality always. Velocity with guardrails.
Career tracks

How you grow here

Clear lanes with rotations—so you build range, not just tenure.

CX → QA Ops → SOP Lead → Manager
Stage 01
Learn the system

Training lane, SOP practice, and shadowing with coaching.

Stage 02
Own outcomes

Quality + throughput targets with weekly calibration.

Stage 03
Lead improvements

Ship macro/SOP updates and mentor new joiners.

Life here

Calm, focused, collaborative

Browse roles →
Team at work
Training session
Collaboration
Facilities & benefits

Set up to do your best work.

Hiring process →
Modern office environment

Comfortable workspaces designed for focus and collaboration.

High-performance systems

Reliable hardware, fast tools, and clean SOP templates.

Training programs

Structured onboarding, weekly calibrations, coaching loops.

Competitive salary & perks

Fair compensation, performance bonuses, and growth support.

Comfortable workspace

Ergonomics, quiet zones, and collaborative rooms.

Career acceleration

Lead projects, own SOP improvements, grow into leadership roles.

Open positions

Find your lane.

Quick apply →
Customer Experience
CX Associate (Email/Chat)
Location: Bengaluru (Hybrid)
Experience: 0–2 years
Apply
Store Ops
Catalog Operations Specialist
Location: Bengaluru (On-site)
Experience: 2–4 years
Apply
QA & Analytics
QA Analyst (CX Audits)
Location: Remote
Experience: 1–3 years
Apply
Back Office
Back Office Executive (Refunds/RMA)
Location: Bengaluru (Hybrid)
Experience: 1–3 years
Apply
Leadership
Team Lead (CX Pod)
Location: Bengaluru (On-site)
Experience: 4–6 years
Apply
Ops
Process & SOP Specialist
Location: Remote / Hybrid
Experience: 3–5 years
Apply
Work process

Hiring process: simple and human.

Hear from employees →
Step 1
Apply

Send your details and preferred role(s). We respond quickly.

Step 2
Interview

Short, structured conversations. We focus on clarity and fit.

Step 3
Selection

Decision and offer. Transparent timelines and expectations.

Step 4
Onboarding

Training lanes, SOPs, shadowing, then ownership with coaching.

Employee testimonials

What it feels like inside 2ndoffice.

Apply now →
Employee
Aarav
CX Associate
“The coaching here is real.”

Weekly calibration helped me level up fast. The SOPs make complex cases feel manageable.

Employee
Mira
Catalog Ops
“Quality is the default.”

Every change has a checklist. It’s satisfying because you can see error rates drop.

Employee
Dev
QA Analyst
“We ship improvements weekly.”

If a pattern shows up, we update macros and SOPs immediately. It feels like building.

CTA

Start your career with us today.

Apply now and we’ll get back quickly. This is a static demo form—connect it to your ATS or email pipeline in production.

We’ll respond with next steps and an interview timeline.