Share the details. We’ll design the model.
- Staffing model + pod structure
- SLAs + QA rubric
- Onboarding plan (14-day)
- Weekly scorecard template
A simple 4-step flow
Volume, tools, edge cases, and policies.
Playbooks, macros, rubrics, and scorecards.
Prove quality and throughput with real work.
WBR cadence and continuous improvement loops.
You’ll get a practical outline: staffing, SLAs, QA plan, and ramp timeline.
Global delivery hubs
Discovery, onboarding, and WBR cadence.
CX, store ops, and back office pods.
Follow-the-sun coverage and analytics support.
Quick answers
Short, practical answers before you request a proposal.
How fast can we start?
Typical onboarding is 14 days (discovery → SOP → pilot → scale).
Do you support marketplaces?
Yes—Amazon/eBay workflows, cases, buyer messages, and listing hygiene.
How do you keep quality consistent?
QA rubric + weekly calibration + feedback loops. We ship SOP updates continuously.
Ready for premium execution?
Share your workflow and target KPIs. We’ll propose a pod model with SLAs and a ramp plan.