Customer Experience
Always-on support that feels in-house
Tiered agents, macros, QA, and escalation paths for VIP issues.
View details →
eCommerce BPO built for premium brands
Outsource the busywork. Scale the experience.
24/7
Coverage & escalation
98.7%
QA pass rate
CX Command Center
Live queues + SLA tracking
1,284
Resolved today
Catalog accuracy
Listings, images, attributes
Content QA
Auto + human checks
A/B ready
Conversion-first
Error rate
0.3%
Operations that feel invisible
The “premium” difference is the details.
SLA design, QA loops, and a culture of crisp execution.
A better outsourcing model
Teams don’t need more tools. They need more velocity.
SLA-first operations
Clear targets. Visible dashboards. Proactive escalations.
Brand-safe communication
Tone, templates, and QA—so every reply feels premium.
Store Ops
Catalog, content, and pricing hygiene
On-brand PDPs, image QA, taxonomy, variant logic, promos.
View details →
Back Office
Orders, refunds, chargebacks, and RMA flow
Precision workflows that protect margin and reduce escalations.
View details →Platforms
We work across the ecosystems your buyers use
Scale
Built for global delivery
A quick snapshot of the footprint behind 2ndoffice + Intelegencia.
Customers
80+
Across regions and business sizes.
Team
550+
Intelegencia global team members.
Countries
4+
US • Europe • India • Philippines.
Coverage
24/7
Follow-the-sun delivery models.
Quality you can measure
Premium execution, backed by transparent reporting.
CSAT (90-day)
4.8/5
First response time
< 3 minutes
Google-style reviews
What teams say after 90 days
“Their CX is shockingly on-brand.”
We handed over macros + tone, and within weeks it felt like an in-house team. Refund handling improved margin immediately.
DTC Apparel • US
★★★★★
“Catalog QA saved our promo.”
They caught variant and pricing inconsistencies before a major campaign. Their reporting is crisp and actionable.
Beauty • EU
★★★★★
“Chargebacks dropped fast.”
Back-office workflows became predictable. Disputes are documented perfectly. We finally have operational calm.
Electronics • APAC
★★★★★
Case studies
What we shipped for online businesses
CX • DTC
Inbox → calm
Reduced backlog with routing + macro system and QA calibration.
CSAT 4.8
< 3m response
Catalog • Marketplace
Listing hygiene
Weekly attribute QA + image checks to stabilize conversion.
0.3% error
Promo-safe
Back office
Margin protection
Refund SOPs + dispute evidence packs to reduce losses.
Fewer escalations
Cleaner notes
FAQ
Quick answers
Short, practical answers before you request a proposal.
How fast can we start?
Typical onboarding is 14 days (discovery → SOP → pilot → scale).
Do you support marketplaces?
Yes—Amazon/eBay workflows, cases, buyer messages, and listing hygiene.
How do you keep quality consistent?
QA rubric + weekly calibration + feedback loops. We ship SOP updates continuously.
Ready to feel operational calm?
Let’s build your premium outsourcing engine.
Share your volume, tools, and target metrics. We’ll respond with a practical proposal: staffing model, SLAs, QA plan, and a ramp timeline.